Product/Application Technical Support Specialist

2 weeks ago

Karachi, Sindh, Pakistan beBee Careers Full time
Job Title: Product/Application Support Engineer

We are seeking a highly skilled Product Application Support Engineer to join our team. As a key member of our support team, you will be responsible for resolving technical issues and providing exceptional customer service to our clients.

The ideal candidate will have a strong background in software development and support, excellent communication skills, and the ability to work independently in a fast-paced environment. If you are a detail-oriented individual with a passion for problem-solving, we encourage you to apply for this exciting opportunity.

Responsibilities:
  • Resolve technical issues reported by customers through various channels, including phone, email, and chat.
  • Collaborate with cross-functional teams, such as engineering and design, to identify and implement solutions to recurring issues.
  • Develop and maintain technical documentation, including user guides and knowledge base articles.
  • Provide training and support to internal teams and clients on product features and usage.
  • Gather user feedback and suggest product enhancements to improve customer satisfaction.
Requirements:
  • 1-2 years of experience in SaaS product support or product management roles.
  • Bachelor's or Master's degree in Computer Engineering, Computer Science, Information Systems, Systems Engineering, or equivalent experience.
  • Strong communication skills with excellent English fluency.
  • Familiarity with Agile software development and SDLC practices.
  • Good understanding of Scrum techniques and artifacts (e.g., user stories, backlog refinement, definition of done).
  • Strong problem-solving and conflict-resolution skills.
  • Excellent organizational abilities and attention to detail.
  • Comfortable working independently and taking ownership of tasks.
  • Collaborative mindset with the ability to work cross-functionally.
Benefits:
  • Fully remote work option after initial onsite training.
  • Night shift schedule (12 am - 9 am PKT) with flexibility to adjust as needed.
Other Details:
  • Monday to Friday work schedule.

  • Technical Support Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Job Title: Technical Support SpecialistWe are seeking an experienced Technical Support Specialist to join our team. The successful candidate will be responsible for ensuring the smooth operation of our IT systems, providing first-level support for software applications and hardware.

  • Technical Support Specialist

    7 days ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Job Title: Technical Support SpecialistJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team. This role will be responsible for providing exceptional customer service, resolving technical issues, and ensuring seamless support to our clients.About the RoleProvide timely and effective support to customers via phone, email, or...

  • Technical Support Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Key Technical Support Specialist PositionJob SummaryThis is a key technical role within the Customer Support Group responsible for ensuring continuity of systems and services for clients by providing technical support and installation services at customer sites.ResponsibilitiesThe successful applicant must have experience in electrical, electronics, cabling,...

  • Technical Support Specialist

    7 days ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Job Title: Technical Support SpecialistDescription:Create and maintain technical documentation for systems and applications. Assist with administrative tasks, answer calls, organize files and documents, and participate in projects.Skill Requirements:Familiarity with computer software and hardware.Good communication skills.Ability to work independently and as...

  • Advanced Technical Support Professional

    7 days ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to provide advanced support for our systems. The role involves addressing escalated issues from junior support and other teams, diagnosing complex software, database, and application problems, and collaborating with development teams to resolve bugs and implement...

  • Technical Support Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled and detail-oriented Technical Support Specialist to join our team. This role will be responsible for providing technical assistance to users across various departments.Key Responsibilities:

  • Product/Application Support Engineer

    2 weeks ago

    Karachi, Sindh, Pakistan Horizon Technologies Full time

    Job Title: Product Support EngineerOne of Horizon Tech's North American healthcare clients is seeking to transform the Fertility space. We aim to support our customer in building digital products for their clinics and customers.We are on a mission to make a global impact on healthcare in North America. As we grow rapidly, we are looking for a Product Support...

  • Technical Support Professional

    2 weeks ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    We are seeking a highly skilled and detail-oriented IT Support Specialist to join our team.Key ResponsibilitiesTroubleshoot and resolve technical issues for internal users across departments with minimal disruption to business operations.Install, configure, and regularly maintain computer systems and software to ensure seamless performance and uptime.Provide...

  • Production Support Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Production Support SpecialistJob Purpose:We are seeking a skilled Production Support Specialist to contribute to the growth and profitability of our organization. The successful candidate will be responsible for processing Liquid products in accordance with Good Manufacturing Practices (GMP) and local regulatory requirements, utilizing all available...

  • Software Product Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Software Support SpecialistJob Overview:We are seeking a skilled Software Support Specialist to join our team. As a key member of our support team, you will be responsible for the installation, configuration, and ongoing support of software products.Your primary focus will be on troubleshooting both on-site and online, ensuring that issues are resolved...