Support Specialist

1 day ago

GulshaneIqbal Town, Pakistan beBeeTechnical Full time $40,000 - $60,000

Job Title: Technical Support Specialist

Are you passionate about delivering exceptional customer experiences?

We seek a talented Technical Support Specialist to join our growing team, where you will play a vital role in ensuring our clients receive seamless technical support.

As a key member of our support department, your primary responsibility will be to welcome new clients, facilitate setup, and foster strong client relationships.

You will act as a liaison between our organization and clients, guaranteeing that our technical solutions meet their needs and objectives.

Key Responsibilities:

  • You are the first point of contact for all technical queries
  • Provide professional and understandable answers and solutions
  • Analyze and troubleshoot technical issues related to usability, API calls, imports, exports, campaign creation, among other things.
  • Take part in the client onboarding process to ensure clients are set up correctly from a technical aspect.
  • Closely work with the account management team to resolve technical issues facing their clients in a timely manner and recognize where you need to escalate to the level 2 team.

Requirements:

  • Strong interpersonal skills with the ability to work effectively with diverse clients and team members.
  • Exceptional problem-solving abilities with a focus on efficiency.
  • Effective communication skills, both verbal and written, to engage with stakeholders at all levels.
  • Proactive attitude with a commitment to learning and professional growth.
  • Ability to prioritize tasks, take ownership, and deliver results in a fast-paced environment.
  • Collaborative mindset with the capacity to work independently and within a team.
  • Working knowledge of SQL, Javascript, Databases, APIs, and HTML.
  • Previous experience in technical support or integration roles, preferably in a client-facing capacity.
  • Demonstrated history of successful client issue resolution.
  • Graduation degree preferred in a relevant field such as Computer Science, or IT.
  • Proficiency in English is must.

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