Technical Support Specialist

11 hours ago


GulshaneIqbal Town, Pakistan beBeesupport Full time 960,000 - 1,200,000
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our remote team. As a key member of our support staff, you will be responsible for providing top-notch technical assistance to our clients.

Your primary goal will be to troubleshoot and resolve issues related to Microsoft 365, email, Windows, and common SaaS tools. You will also be responsible for installing/configuring software, providing remote desktop assistance, and performing basic cloud environment maintenance.

In addition to your technical expertise, you will need to possess excellent communication skills, as you will be working closely with clients to understand their needs and provide timely, professional support.

Key Responsibilities
  • Troubleshoot and resolve technical issues via our AI-enhanced system
  • Install/configure software and provide remote desktop assistance
  • Perform basic cloud environment maintenance (e.g., Azure, Google Workspace)
  • Communicate clearly with clients in fluent English
Requirements
  • Bachelor's degree in IT, Computer Science, or related field
  • 3+ years of IT support/helpdesk experience
  • Strong knowledge of Microsoft 365, Windows OS, email setups
  • Experience with RDP, AnyDesk, or similar remote support tools
  • Fluent written and spoken English
  • High-speed internet connection required (minimum 20 Mbps) — cost reimbursed monthly


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