Front Office Coordinator
2 days ago
As a Customer Service Representative, you will serve as the first point of contact for patients and visitors, ensuring a positive and professional experience throughout their interactions with the office. Your primary responsibility will be to handle inquiries, appointments, and provide essential information in an efficient and courteous manner.
">- Front Desk Reception: Greet patients warmly and professionally, maintaining a friendly and welcoming atmosphere at the front office.
- Appointment Scheduling: Manage the appointment booking system, effectively coordinating with patients to schedule, reschedule, or cancel appointments as required.
- Inquiries Handling: Respond to phone calls, emails, and in-person inquiries promptly and professionally, providing accurate information about the doctor's services, hours of operation, and other relevant details.
- Language Support: Assist English-speaking patients to address their concerns and queries, ensuring clear communication and understanding.
- Patient Registration: Collect and verify patient information, insurance details, and relevant medical history, adhering to privacy regulations and maintaining data accuracy.
- Insurance Verification: Liaise with insurance providers to verify coverage, obtain pre-authorization for specific treatments or procedures, and communicate this information to patients.
- Payment Processing: Handle patient billing and payment processing, including co-payments, deductibles, and outstanding balances, ensuring accuracy and confidentiality.
- Patient Follow-ups: Make courtesy calls to patients for appointment reminders, follow-up care, and patient satisfaction feedback.
- Office Coordination: Collaborate with other team members to ensure smooth daily operations, assisting with administrative tasks as needed.
The ideal candidate will possess exceptional communication skills in both languages and have previous experience in a customer-facing role, preferably in a medical office or healthcare setting.
The selected candidate will work in a dynamic and fast-paced environment and have the opportunity to contribute to a positive patient experience in a doctor's office setting.
We are seeking a skilled professional to join our team and take on the responsibilities of this rewarding role.
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