Outbound Call Centre Agent

1 week ago


Rawalpindi Cantonment, Pakistan beBeeCustomerSupport Full time

This is an exceptional opportunity to excel in customer-facing roles.

We are seeking full-time call centre agents for our outbound office in Islamabad. We value hard-working, enthusiastic individuals with excellent communication skills in English, preferably a neutral accent.

Job Description:

  • Make outbound calls to linguists
  • Maintain accurate records and monitor performance against personal goals and business objectives
  • Resolve issues and queries, providing day-to-day support
  • Manage large volumes of outbound calls efficiently
  • Follow established scripts when handling different topics
  • Identify interpreter needs, clarify information, research every issue, and provide solutions

Working Hours:

Full-time and permanent role working 6 days a week, with an 8-hour day rotating shift

Hours will be split between UK and PK time zones (7am-3pm, 10am-6pm, or 12pm-8pm, 3pm-11pm)

Salary:

  • Starting salary: Rs. 35,000 per calendar month, increasing to Rs. 40,000 after the training period
  • Monthly performance bonus: Rs. 5,000 per calendar month

Required Skills and Qualifications:

Essential:

Fluent spoken English

Confident and clear telephone manner

Punctuality and good work attitude

Desirable:

IELTS test qualification

Previous outbound calling experience

Computer skills and Microsoft applications with high attention to detail

Benefits:

Health insurance

Transport to work

Leaves encashment

Annual leave

Incentive bonus (Rs. 5,000 per month)


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