
Outbound Call Centre Agent
1 week ago
This is an exceptional opportunity to excel in customer-facing roles.
We are seeking full-time call centre agents for our outbound office in Islamabad. We value hard-working, enthusiastic individuals with excellent communication skills in English, preferably a neutral accent.
Job Description:
- Make outbound calls to linguists
- Maintain accurate records and monitor performance against personal goals and business objectives
- Resolve issues and queries, providing day-to-day support
- Manage large volumes of outbound calls efficiently
- Follow established scripts when handling different topics
- Identify interpreter needs, clarify information, research every issue, and provide solutions
Working Hours:
Full-time and permanent role working 6 days a week, with an 8-hour day rotating shift
Hours will be split between UK and PK time zones (7am-3pm, 10am-6pm, or 12pm-8pm, 3pm-11pm)
Salary:
- Starting salary: Rs. 35,000 per calendar month, increasing to Rs. 40,000 after the training period
- Monthly performance bonus: Rs. 5,000 per calendar month
Required Skills and Qualifications:
Essential:
Fluent spoken English
Confident and clear telephone manner
Punctuality and good work attitude
Desirable:
IELTS test qualification
Previous outbound calling experience
Computer skills and Microsoft applications with high attention to detail
Benefits:
Health insurance
Transport to work
Leaves encashment
Annual leave
Incentive bonus (Rs. 5,000 per month)
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