Call Agent

4 weeks ago

Rawalpindi Cantonment, Pakistan Quantum Synergy Full time

2 days ago Be among the first 25 applicants

Company Description
Quantum Synergy Pvt Ltd is a digital solutions provider based in Bahria Town Phase 7, Islamabad, Pakistan. Specializing in SEO, digital marketing, web development, and business automation, we empower businesses with innovative strategies and cutting-edge technology. With over 7 years of industry expertise and a proven track record of success, we are committed to maximizing our clients' online potential through data-driven, ROI-focused strategies.

Role Description
This is a full-time on-site role as a Call Agent at Quantum Synergy in Rawalpindi. The Call Agent will be responsible for handling incoming and outgoing calls, addressing customer inquiries, resolving issues, and providing exceptional customer service. The role also involves maintaining accurate call records, following scripts, and adhering to company policies and procedures.

Qualifications

  • Strong communication and interpersonal skills
  • Proficiency in Microsoft Office and CRM software
  • Ability to multitask and prioritize tasks effectively
  • Previous experience in customer service or a call center environment
  • Attention to detail and problem-solving skills
  • Fluency in English and Urdu languages
  • Experience in the digital marketing industry is a plus
  • Minimum qualification of a high school diploma
Seniority level
  • Entry level
Employment type
  • Full-time
Industries
  • IT Services and IT Consulting

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