Technical Support Specialist – Data Science Platforms

1 day ago

Islamabad, Islamabad, Pakistan beBeeData Full time 6,000,000 - 9,000,000
Job Opportunity:

This is a proactive and technically competent role requiring first-line support for complex data science platforms serving clients across the US and EU markets.


About the Role:
  • Act as the primary point of contact for customers seeking technical assistance via phone, email, or chat.
  • Deliver first-line support for complex data science applications covering API integrations, model outputs, workflow issues, and system configurations.
  • Organize and lead diagnostic sessions to gather logs, environment details, and reproducible error conditions.
  • Use internal knowledge base (KBDB) to provide resolutions for known issues and support recurrence management.
  • Create, manage, and update support tickets with detailed documentation of symptoms, diagnostics performed, and resolution steps.
  • Maintain SLA compliance and perform structured escalation of unresolved, critical, or complex cases to L2 and L3 engineering teams.
  • Coordinate across shifts and global teams to ensure continuity of support and closure of issues across time zones.
  • Troubleshoot SQL-based issues, configurations, and data inconsistencies.
  • Support onboarding and implementation activities including product configuration, API certification, and environment validation.
  • Document new or updated troubleshooting procedures and contribute to continuous improvement of support documentation.
Required Skills & Qualifications:
  • Bachelor's or Master's degree in Computer Science, Information Technology, or a related technical field.
  • 1–3 years of experience in L1 technical support or application support preferably for SaaS, AI/ML, or data-heavy platforms.
  • Strong SQL knowledge for database queries and data validation.
  • Understanding of REST APIs, JSON payloads, and web service interaction patterns.
  • Experience using ticketing and project management tools e.g. JIRA, OTRS, Zendesk.
  • Familiarity with log analysis, basic command-line tools, and remote troubleshooting procedures.
  • Excellent verbal and written communication skills with strong follow-up and customer handling experience across geographies.
  • Strong problem-solving skills with a customer-first mindset.
  • Ability to work in a 24/7 rotational shift environment.
  • Exposure to cloud environments AWS, GCP, Azure and scripting e.g. Python, Bash is a plus.
  • Preferred understanding of ML model outputs pipeline errors or data processing workflows.
  • Familiarity with tools like Jupyter Airflow Datadog or other monitoring/logging platforms.
  • Ability to contribute to knowledge base development and continual improvement of support playbooks.

  • Data Science Platform Support Professional

    4 days ago

    Islamabad, Islamabad, Pakistan beBeeTechnical Full time 4,000,000 - 5,000,000

    Job Title: Application Support Engineer – Data Science SolutionsAs a proactive and technically competent individual, you will work with complex data science platforms serving clients across the US and EU markets.Act as the first point of contact for customers seeking technical assistance via phone, email, or chat across international time zones.Deliver...

  • Senior Data Science Platform Leader

    4 days ago

    Islamabad, Islamabad, Pakistan beBeeLeadership Full time 9,000,000 - 10,800,000

    Leader Position OverviewSeeking an experienced leader to manage our AI/ML-enabled data science platform support division serving clients in the US and EU.Key Responsibilities:Act as a senior escalation point for the L1 Application Support team, ensuring timely resolution of high-priority or escalated issues.Lead, mentor, and manage a high-performing support...

  • AI/ML Data Science Platform Leader

    2 days ago

    Islamabad, Islamabad, Pakistan beBeeApplication Full time 15,000,000 - 25,000,000

    Senior Application Support LeadThis leadership position oversees daily operations, shift coordination, and case assignments for the L1 Application Support team. The ideal candidate combines strong technical expertise with customer empathy to deliver effective support across international time zones.Key ResponsibilitiesServe as the senior escalation point for...

  • L1 Application Support Engineer – Data Science Solutions

    4 days ago

    Islamabad, Islamabad, Pakistan Convo Full time

    Position OverviewWe are seeking a proactive and technically competent individual to join our team as an L1 Application Support Engineer. This role is critical in delivering first-line support for complex, AI/ML-enabled data science platforms serving clients across the US and EU markets. The candidate will operate in a shift-based support model and act as a...

  • Technical Support Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan Inbox Business Technologies Full time

    1 month ago Be among the first 25 applicantsInbox is seeking a highly skilled and proactive Technical Support Specialist to manage and optimize our virtual infrastructure environment. This role will involve administering, designing, and deploying VMware and Hyper-V products while ensuring the performance, availability, and reliability of both virtual and...

  • Technical Support Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan beBeeSpecialist Full time

    Our ideal candidate is a highly skilled Technical Support Specialist with extensive experience in monitoring and troubleshooting complex systems. They will play a critical role in ensuring the seamless performance of our applications and driving operational excellence across the organization.Key Responsibilities:Monitoring and Troubleshooting: Identify and...

  • Support & Data Entry Specialist

    5 days ago

    Islamabad, Islamabad, Pakistan Eposmatic (Pvt) Ltd Full time 300,000 - 700,000 per year

    Job Title: Support & Data Entry SpecialistLocation: IslamabadJob Type: Full-TimeDepartment: Customer SupportAbout Us:EPOSMATIC is a rapidly growing restaurant management software company serving hundreds of restaurants across Pakistan & UAE. We are looking for a Support & Data Entry Specialist to join our Islamabad team and play a vital role in ensuring...

  • Technical Support Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan Motive Full time

    As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive's support processes and work with our team to develop and scale the Technical Support function. As...

  • Technical Support Specialist

    5 days ago

    Islamabad, Islamabad, Pakistan Inbox Business Technologies Full time $90,000 - $120,000 per year

    Inbox is seeking a highly skilled and proactive Technical Support Specialist to manage and optimize our virtual infrastructure environment. This role will involve administering, designing, and deploying VMware and Hyper-V products while ensuring the performance, availability, and reliability of both virtual and physical infrastructure. The ideal candidate...

  • Technical Operations Specialist

    1 week ago

    Islamabad, Islamabad, Pakistan beBeeData Full time 900,000 - 1,200,000

    Technical Operations SpecialistWe are seeking a highly skilled Technical Operations Specialist to join our team.The ideal candidate will have a strong background in client-facing roles, project management, and technical problem-solving.Key ResponsibilitiesArchitecture & Deployment: Implement products on customer infrastructure ensuring adherence to industry...