Software Support Professional

5 days ago


Islamabad, Islamabad, Pakistan TEKenable Ltd Full time

Job Description

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TEKenable Ltd.\

We are a leading IT consulting company that delivers innovative solutions to our clients. We are seeking a highly skilled and motivated Software Support Engineer (.NET & Angular) to maintain, troubleshoot, and enhance mission-critical applications.

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Key Responsibilities:

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  • Provide second and third-line technical support for .NET and Angular-based applications.\
  • Proactively troubleshoot and resolve application incidents, ensuring minimal downtime.\
  • Collaborate with cross-functional teams to identify and resolve root causes.\
  • Troubleshoot and resolve issues in a timely manner.\
  • Perform bug fixes and implement minor enhancements in .NET and Angular applications.\
  • Maintain and update existing codebases and documentation, ensuring adherence to coding standards.\
  • Collaborate on system upgrades and deployments with the wider teams.\
  • Monitor application performance and system health within Azure Environments, ensuring high availability and reliability.\
  • Generate incident and resolution reports for stakeholders.\
  • Coordinate with other support engineers, developers, and stakeholders during critical incidents.\
  • Participate in knowledge-sharing sessions to document solutions and best practices.\
  • Act as an escalation point for critical application issues during assigned shifts.\
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Requirements:

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  • Demonstrable experience as a Support Engineer in .NET Core, C# and Angular.\
  • Knowledge of RESTful APIs, JSON, and web services.\
  • Experience with SQL Server or other relational databases; ability to write and optimize queries.\
  • Knowledge of DevOps practices and tools.\
  • Good understanding of the Azure Cloud Platform.\
  • Solid understanding of software development principles, design patterns, and best practices.\
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Benefits:

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  • Annual bonus\
  • Hybrid working\
  • Health insurance\
  • Microsoft certifications\
  • Life insurance\
  • Company trips\
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Our culture is built upon the values of resilience, heartfelt service, always striving, and insatiable curiosity. We foster a culture of diversity and inclusion, proud to be a company represented by people of all different backgrounds and orientations.

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Job Type: Full-time

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Seniority level: Mid-Senior level

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Industry: IT Services and IT Consulting



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