Client Support Specialist

3 days ago

Lahore, Punjab, Pakistan beBeeDiversity Full time 800,000 - 1,500,000
Job Description

We are seeking a highly skilled and dedicated Service Delivery Partner to join our team. As a Service Delivery Partner, you will play a critical role in ensuring the smooth delivery of services to our clients.

Your primary responsibility will be to act as a service partner, working closely with Relationship Managers, Product Sales, Operations, and other key internal stakeholders to resolve client channel issues and identify opportunities to enhance overall service quality for clients.

  • Key Responsibilities:
  • Deliver excellent service according to established standards, ensuring minimal errors.
  • Drive continuous improvement in operational efficiency and process effectiveness to enhance system and process consistency.
  • Provide quality support and advice to Relationship Managers across all lending units on documentation matters, including customer documentation origination.
  • Offer excellent service and guidance to Corporate clients for channel activation, pre-transaction inquiries, setup, training, and related issues.
  • Suggest process improvements, identify opportunities for streamlining and automation, and promote best practices.
  • Perform onboarding processes, including creation and review of Customer Due Diligence (CDD) for new and existing clients, ensuring compliance with regulatory requirements.
  • Manage GIC and network onboarding processes.
  • Conduct checks on CDD outputs and ensure adherence to policies and standards.
  • Escalate compliance issues and follow internal controls related to processes, products, policies, and regulations.
  • Carry out account opening activities in collaboration with relevant teams for swift system setup.
  • Provide service and advice to Corporate & Institutional Banking clients for channel activation, including processing setup requests for various channels like Straight2Bank.
  • Perform checks on activities and documentation within account opening and channel activation processes.
  • Ensure compliance with regulatory frameworks, including Money Laundering Prevention Procedures, and report suspicious activities.
  • Manage risks proactively, establish controls, and ensure data confidentiality and document correctness.
  • Adhere to internal policies, credit policies, and regulatory requirements, and undertake periodic self-assessments of controls.

About Us

We are an international bank committed to making a positive impact. With over 170 years of history, we value diversity, challenge the status quo, and seek talented individuals who want to grow with us. Our purpose is to drive commerce and prosperity through our unique diversity, and our brand promise is to be here for good.

Our Core Behaviors Include:

  • Doing the Right Thing by acting with integrity and putting clients first.
  • Never Settling by continuously improving and innovating.
  • Being Better Together by embracing diversity and working collaboratively for the long term.

What We Offer

We provide a competitive salary and benefits supporting your wellbeing, including retirement, medical, life insurance, flexible benefits, generous leave policies, flexible working options, wellbeing support, continuous learning opportunities, and an inclusive work environment where diversity is celebrated.

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