
Customer Service Ambassador
2 days ago
We are seeking highly skilled customer service representatives to handle inquiries via phone and email. This role requires excellent communication skills, patience, and empathy to deliver exceptional customer experiences.
Key Responsibilities:- Respond to customer calls with accurate and timely answers to their queries and concerns.
- Resolve dissatisfied customer situations by providing patient assistance and support.
- Enter customer data accurately and make bookings as needed.
- Provide quotations and respond to customer emails in line with company standards.
Ideal Candidate Profile:
- Excellent written and verbal English language skills.
- Strong listening abilities.
- A patient and empathetic approach to customer interactions.
- Basic computer literacy.
- Proficiency with multi-line phone systems and internet dialing.
- Previous call centre experience is beneficial but not mandatory; comprehensive training will be provided.
Description of Work:
In this dynamic environment, you will work closely with customers to understand their needs and provide solutions. Strong communication and problem-solving skills are vital for success. You will be working in a fast-paced setting where no two days are the same.
Delivering Exceptional Customer Service:
- Respond to customer inquiries in a timely and professional manner.
- Resolve customer complaints and issues in a fair and respectful manner.
- Enter customer data accurately and efficiently.
Benefits of the Role:
This role offers opportunities for growth and development in a dynamic industry. If you are passionate about delivering exceptional customer service, we encourage you to apply.
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