Customer Service Liaison

1 day ago


Peshawar City Tehsil, Pakistan beBee Careers Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers.

About the Role

  • Maintaining a positive and professional attitude towards customers at all times is crucial in this role.
  • You will be responsible for responding promptly to customer inquiries and communicating with them through various channels.
  • Acknowledging and resolving customer complaints in a timely and effective manner is essential.
  • Your knowledge of our products and services will enable you to answer questions and provide solutions to customer issues.
  • Processing orders, forms, applications, and requests accurately and efficiently is also a key responsibility.
  • You will be required to keep records of customer interactions, transactions, comments, and complaints.
  • Effective communication and coordination with colleagues as necessary is vital in this role.
  • Providing feedback on the efficiency of the customer service process will also be expected.
  • In addition, you may be required to manage a team of junior customer service representatives.
  • Ultimately, your goal will be to ensure customer satisfaction and provide professional customer support.
Key Skills and Qualifications
  • Proven customer support experience or experience as a Client Service Representative is essential.
  • A track record of over-achieving quota demonstrates your ability to meet and exceed targets.
  • Strong phone contact handling skills and active listening are critical in this role.
  • Familiarity with CRM systems and practices will enable you to work effectively with our technology.
  • Customer orientation and ability to adapt/respond to different types of characters is vital.
  • An intermediate education degree or equivalent is the minimum requirement for this position.
  • Ability to stay calm when customers are stressed or upset is essential in providing excellent customer service.
  • Adherence to the sales pitch and our company values is crucial.
  • Multitasking and time management skills are necessary to handle multiple customer interactions simultaneously.
  • Excellent verbal communication skills (strong command of English and Urdu language) are required.


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