
Team Lead Position
17 hours ago
We are seeking an experienced Team Lead to join our team. As a Team Lead, you will be responsible for managing and directing the daily activities of telesales representatives.
You will act as an information source and answer operator or agent questions, assign tasks, follow up and give instructions as needed.
You will also be responsible for carrying out performance measurement, monitoring, and evaluation of all agents and operators to improve efficiency.
In this role, you will develop an overall plan and provide direction for the telemarketing division to increase package sales.
You will review and provide input on all new scripts, rebuttals, and sales presentations.
You will train, supervise, schedule, and assist in evaluating staff.
You will ensure that team members acquire the appropriate support and training to apply the best skills and knowledge on the job.
You will compile and maintain calling lists and ensure that operators can use all lists for calling.
You will practice and ensure compliance with all of the organization's policies and procedures.
Job Specification- Manage one's own time and the time of others.
- Monitor/Assess performance of individuals, or organizations to make improvements or take corrective action.
- Be aware of others' reactions and understand why they react as they do.
- Select and use training/instructional methods and procedures.
- Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Knowledge of principles and methods for showing, promoting, and selling products or services.
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