Hotel Front Office Supervisor
21 hours ago
Role Overview
The Front Office Manager is responsible for overseeing all aspects of front desk operations, including guest services, team leadership, and operational oversight.
Key Responsibilities:
- Guest Services Management: Foster a culture of excellence by maintaining high service standards and addressing feedback promptly.
- Team Leadership: Develop and mentor front desk staff, promoting a positive work environment and professional growth.
- Operational Oversight: Oversee daily front desk operations, ensuring efficient workflow and coordination.
- Financial Management: Monitor financial performance and implement strategies to achieve revenue targets.
- Reservation Management: Ensure accurate guest reservations and optimal room allocation.
- Compliance and Safety: Maintain a safe environment for guests and staff while adhering to local regulations and industry standards.
Qualifications:
- Bachelor's degree in Hospitality Management or a related field
- Minimum 5 years of experience in front office management within the hotel industry
- Strong leadership and team management skills
- Excellent communication, negotiation, and interpersonal skills
- Proficiency in hotel management software and systems
- In-depth knowledge of industry trends and best practices
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