Customer Service Representative

2 weeks ago


Karachi, Sindh, Pakistan beBeeSupport Full time
Customer Support Associate

We are seeking a skilled and dedicated Customer Support Associate to join our team. This role involves delivering exceptional support across various channels, resolving escalated cases, analyzing feedback, and collaborating with teams to enhance our products and services.

Responsibilities:
  • Respond promptly and accurately to customer inquiries via chat and WhatsApp.
  • Manage and resolve customer complaints with empathy and professionalism.
  • Resolve escalated issues efficiently, ensuring customer satisfaction.
  • Escalate unresolved issues to relevant teams while maintaining clear communication with the customer.
  • Help customers navigate platform features and provide proactive solutions.
  • Keep customers informed about new features, updates, and product enhancements.
Requirements:
  • Minimum of 2+ years in customer support or a similar role.
  • Prior experience in eCommerce, fintech, or tech industries is highly desirable.
  • Experience handling escalated cases and understanding customer psychology.
Skills & Qualities:
  • Strong interpersonal and communication skills.
  • Proactive and self-motivated with a strong sense of ownership.
Benefits:
  • Opportunity to work with a dynamic and innovative team.
  • Professional development and growth opportunities.
How to Apply:

Send your resume and a brief cover letter to apply for this exciting opportunity.



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