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2 days ago
We are seeking a highly skilled expert to lead our organization's IT service management efforts. The ideal candidate will have in-depth knowledge of ITIL and ISO 20000 frameworks, as well as practical experience in implementing these standards.
About the Role:- This is an exciting opportunity for a seasoned IT professional to take on a leadership role in shaping our organization's IT service management strategy.
- The successful candidate will be responsible for designing, implementing, and maintaining IT service management systems that align with industry best practices.
- Develop and implement IT service management policies, procedures, and processes that meet industry standards.
- Lead the implementation of IT service management tools and technologies to support business objectives.
- Provide guidance and training to internal stakeholders on IT service management best practices.
- Masters or Bachelors degree in Information Technology, Computer Science, or related field.
- ITIL Expert/Managing Professional, ISO 20000 Lead Implementer / Lead Auditor certification.
- 6-8 years of experience in IT service management consulting or related roles.
- In-depth knowledge of ITIL, ISO 20000, and other relevant frameworks/regulations.
- Practical experience in ISO 20000 implementation.
- Familiarity with other IT standards/frameworks such as ISO 27001, COBIT, and NIST would be an added advantage.
- A challenging and rewarding role that offers opportunities for career growth and development.
- A competitive compensation package that reflects your skills and experience.
- A collaborative and dynamic work environment that values innovation and excellence.
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