Data Dialer VOIP System Administrator

4 days ago


Rawalpindi Cantonment, Pakistan Translation Empire PK Full time

At Translation Empire PK, we are seeking a skilled VOIP specialist to join our dynamic team. As a Data Dialer & VOIP (Admin) Specialist, you will be responsible for managing and maintaining our VOIP infrastructure and data dialer systems.

Key Responsibilities:
  • Daily VOIP Support: Respond to user queries, diagnose technical issues, and resolve service interruptions
  • VOIP Infrastructure Management: Monitor and maintain VOIP infrastructure to ensure high performance, uptime, and system reliability
  • Data Dialer Administration: Administer and optimize data dialer systems, including configuration, campaign setup, and list management for maximum efficiency
  • ViciDial Settings Management: Manage and maintain ViciDial settings, including user accounts, dialer campaigns, and system configurations
  • Technical Issue Resolution: Identify and resolve VOIP and network-related issues quickly to minimize operational disruptions
  • System Maintenance: Perform routine system maintenance, updates, and patches to keep VOIP and dialer systems secure and up to date

Requirements:

  • 6-12 months of hands-on experience supporting VOIP systems and/or data dialers (administrative or technical support role)
  • Basic understanding of VOIP technologies, including Asterisk servers and ViciDial administration
  • Strong troubleshooting and problem-solving skills, with the ability to resolve technical issues efficiently
  • Excellent communication skills (both verbal and written), with the ability to explain technical issues clearly to non-technical team members


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