Technical Support Expert

2 days ago


Abbottabad, Khyber Pakhtunkhwa, Pakistan Insignia Software Full time

Job Description

Insignia Software is seeking experienced candidates to provide technical support and training for Insignia products, including Insignia Library System and Insignia Student Management System.

We serve a diverse range of customers, from K-12 to public, academic, and special libraries. As an Insignia Technical Support Specialist, you will gain in-depth knowledge of our products to deliver exceptional customer support worldwide.

Duties:

  • Providing phone and email support to troubleshoot user issues
  • Recommending product enhancements to improve the product
  • Ensuring quality control and bug testing of new releases
  • Conducting research projects
  • Supporting product development through research and documentation
  • Updating knowledgebase cases and release notes

Qualifications:

  1. A degree in library science or IT, or a related field
  2. An excellent communicator with strong phone and email etiquette
  3. Proficient English writing and speaking skills
  4. A high typing speed
  5. A problem-solving expert who enjoys finding solutions
  6. Extensive knowledge of Microsoft Office products
  7. Previous technical support experience is an asset
  8. A minimum of 2-5 years' experience required

Work Arrangements:

This is a full-time position that can be done remotely from home, requiring stable high-speed internet access.

Start Date: As soon as qualified candidates are selected.

This is a permanent position with no part-time or full-time job restrictions.



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