
Customer Experience Manager
1 week ago
MNS Solutions is a leading provider of Billing Services and Revenue Cycle Management. We pride ourselves on delivering exceptional client experiences and driving growth through innovative solutions. As a Client Success Lead, you will play a critical role in helping us achieve this mission. If you are a seasoned professional with a passion for delivering world-class customer service, we want to hear from you
Your Role
As a Client Success Lead, your primary responsibility will be to ensure that our clients receive the highest level of service and support. This includes on-boarding new clients, managing and providing support to existing clients, and developing and implementing strategies to drive client growth and retention. You will also be responsible for leading and conducting training of clients on our billing services and technical products, preparing weekly and monthly reports, and developing and updating Standard Operating Procedures (SOPs) to improve performance. Additionally, you will support customers in Revenue Cycle Management, clinic operations improvement, and process management, ensuring smooth and effective workflow for several accounts by overseeing operations of the team.
Your Qualifications
To be successful in this role, you will need to have a BS/ MS in Business Studies or Computer Science, along with 8+ years of work experience in the US Healthcare Industry. You must also be able to apply understanding of applicable regulations, such as HIPAA, SOX, and HL7, and have experience in the US Healthcare/Medical Billing Industry. A complete and comprehensive knowledge of the Revenue Cycle Management is also essential. Leadership/Visionary/Goal-oriented Personality, a positive personality who can inspire others, and excellent communication and mentoring skills are highly desirable. Ability to adapt to change, work independently and manage teams, organize work effectively and take initiative in a fast-paced work environment while managing multiple tasks and deliverables simultaneously is also required.
Your Key Performance Indicators
Your success will be measured against key performance indicators such as Churn Rate, Monthly Recurring Revenue, Customer lifetime value, Net Promoter Score, Client Satisfaction Score, and Expansion revenue. If you are passionate about delivering exceptional client experiences and driving growth through innovative solutions, we encourage you to apply for this exciting opportunity
Our company culture is built on the values of innovation, teamwork, and customer satisfaction. We offer a dynamic and supportive work environment, competitive compensation and benefits package, and opportunities for career growth and development. Join us and be part of a team that is shaping the future of healthcare billing and revenue cycle management
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