Customer Support Expert

11 hours ago


Lahore, Punjab, Pakistan TalentPop App Full time
Job Description

We are seeking a highly skilled Customer Support Expert to join our team at TalentPop App. As a key member of our support team, you will be responsible for providing exceptional customer service via inbound calls, chat, and email.

Our ideal candidate is someone who is comfortable using customer support tools like Zendesk or Freshdesk and has excellent written and verbal communication skills. Proficiency in Excel or Google Sheets is also a plus.

The role involves:

  • Assisting Customers: Provide high-quality support to clients through various channels.
  • Solving Problems: Troubleshoot issues effectively and find quick resolutions.
  • Understanding Needs: Personalize interactions to build strong relationships with customers.
  • Collaborating: Work closely with your team to enhance the customer experience.
  • Improving Processes: Offer feedback to refine our service quality.


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