Client Success Manager

9 hours ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Job Overview

We are seeking a highly skilled and experienced Client Success Executive to join our team. As a key member of our organization, you will be responsible for cultivating and maintaining strong relationships with clients, identifying opportunities for product/service enhancements, and addressing client concerns promptly and effectively.

Responsibilities
  • Cultivate and maintain strong relationships with clients as their primary point of contact.
  • Schedule regular one-on-one meetings to deepen engagement and understanding of client objectives.
  • Collaborate across departments to develop tailored success strategies for individual clients.
  • Identify opportunities for product/service enhancements to better meet client needs and goals.
  • Address client concerns promptly and effectively, ensuring timely resolution of issues.
  • Escalate critical issues when necessary and follow up to ensure client satisfaction.
  • Monitor client usage metrics to identify contract renewal and expansion opportunities.
  • Work independently and collaboratively with sales teams to drive contract renewals and explore upsell opportunities.
  • Act as a client advocate within the organization, representing their interests and priorities.
  • Gather and relay client feedback to inform product development and improve overall client experience.


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