
Return Goods Associate
1 day ago
Role Overview:
The Returns Specialist plays a vital role in managing the process of client returns, ensuring efficient handling and resolution while maintaining positive relationships with both customers and suppliers.
The successful candidate will be responsible for processing client returns to company stock and suppliers using in-house processing software, applying for supplier RMA numbers, and ensuring that appropriate products are shipped to the supplier.
In addition, they will be responsible for ensuring Zero outstanding open RMAs in the database aged over 60 days, developing and maintaining good relationships with customers/manufacturers, transferring stock from bin to bin or warehouse to warehouse using in-house processing software, and ensuring goods are identified correctly before shipping.
The Returns Specialist will also liaise with internal departments, arrange and co-ordinate deliveries with different couriers, provide support and assistance as required to meet the companies' objectives, and attain continuous improvements in quality and cycle time.
Key Requirements:
- BBA/MBA Supply Chain
- 1 – 2 years in Supply Chain (Experience in procurement will be a plus)
- Good communication skills
- Background of working with US vendors, distribution, or the retail computer hardware/software industry, is preferred.
- Expertise in vendor negotiation and administration, and proficiency with basic MS Office applications is also required.
- Strong communication skills, both written and oral are required, as well as effective time management.
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