Product Return Coordinator

1 day ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

Returns Specialist Overview:

This position plays a crucial role in managing the process of client returns, ensuring efficient handling and resolution while maintaining positive relationships with both customers and suppliers.

The Returns Specialist will be responsible for processing client returns, applying for supplier RMA numbers, and ensuring that appropriate products are shipped to the supplier. They will also be responsible for ensuring Zero outstanding open RMAs in the database aged over 60 days.

In addition, the Returns Specialist will develop and maintain good relationships with customers/manufacturers, transfer stock from bin to bin or warehouse to warehouse using in-house processing software, and ensure goods are identified correctly before shipping.

They will also liaise with internal departments, arrange and co-ordinate deliveries with different couriers, provide support and assistance as required to meet the companies' objectives, and attain continuous improvements in quality and cycle time.

Responsibilities Include:

  • Processing client returns to company stock and suppliers using in-house processing software
  • Applying for supplier RMA numbers
  • Ensuring Zero outstanding open RMAs in the database aged over 60 days
  • Developing and maintaining good relationships with customers/manufacturers
  • Transferring stock from bin to bin or warehouse to warehouse using in-house processing software
  • Ensuring goods are identified correctly before shipping
  • Liaising with internal departments
  • Arranging and co-ordinating deliveries with different couriers
  • Providing support and assistance as required to meet the companies' objectives
  • Attaining continuous improvements in quality and cycle time

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