Expert Technical Support Specialist

5 hours ago

Lahore, Punjab, Pakistan beBeeTechnical Full time 800,000 - 1,200,000

We're seeking an experienced Technical Support Specialist to deliver high-quality support services and drive business success.

Key Responsibilities:
  • To provide expert technical assistance and support to internal networks and employees, ensuring seamless operations and optimal performance.
  • To collaborate with cross-functional teams to resolve complex technical issues and implement effective solutions.
  • To respond promptly to employee inquiries, providing clear and concise information and resolving complaints efficiently.
  • To identify and resolve routine operational systems problems, minimizing downtime and improving system reliability.
  • To install, operate, and maintain LAN, WAN, and dial access services, supporting business continuity and ensuring smooth day-to-day operations.
  • To manage projects, plan, and implement systems maintenance and administration, driving process improvements and enhancing overall system performance.
Required Skills:
  • Proven software house experience
  • Excellent English written and verbal communication skills
  • Excellent phone manners and interpersonal skills
  • MCSE certification (desired)
  • Firm grasp of web technologies, networking, and software products
  • Taking ownership of technical issues, collaborating with Development teams to resolve complex problems
  • Resolving escalated user complaints independently and documenting troubleshooting steps
  • Participating in educating network customers as required and providing training sessions
  • Solid knowledge of Windows operating systems, Linux, and general desktop support issues
  • Understanding of DNS, TCP/IP, Domain Environment, Firewalls, and other networking concepts
  • Skillful use of internet protocols such as SSH, FTP, SFTP & HTTP
  • Able to utilize diagnostic tools such as trace route, ping, and dig
Benefits:

This is a fantastic opportunity to join our dynamic team and contribute to delivering exceptional technical support services. You will have the chance to work collaboratively with cross-functional teams, develop your technical skills, and take ownership of your work.

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