Technical Support Specialist

5 hours ago


Lahore, Punjab, Pakistan beBeeTechnical Full time 4,500,000 - 6,000,000
Job Title:

We are seeking a Technical Support Specialist to deliver exceptional technical and customer support for our asset management software.

  • About the Role:
  • Provide prompt and professional responses to customer inquiries via email, chat, and phone.
  • Diagnose and resolve technical issues in a timely manner to ensure high levels of customer satisfaction.
  • Elevate complex technical issues to relevant teams with accurate information.
  • Identify customers at risk of churn and report to stakeholders.
  • Contribute to initiatives enhancing customer experience and support processes.
  • Develop technical expertise across all products.
  • Support sales team in product demos and create expansion opportunities.
Requirements:
  • Bachelor's degree
Experience:
  • Minimum 1 year of experience in technical support with direct customer interaction
Key Skills:
  • Ability to troubleshoot and resolve software-related technical issues.
  • Excellent communication skills.
Preferred Skills (Optional):
  • Experience in SaaS or cloud-based software support.
  • Familiarity with CRM or ticketing systems.
Why Join Us:
  • Opportunity to develop expertise in technical support and customer service.
  • Work in a collaborative, remote-friendly environment with flexibility.
  • Gain experience supporting innovative software solutions used by industry leaders.


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