
Technical Support Specialist
5 hours ago
We are seeking a Technical Support Specialist to deliver exceptional technical and customer support for our asset management software.
- About the Role:
- Provide prompt and professional responses to customer inquiries via email, chat, and phone.
- Diagnose and resolve technical issues in a timely manner to ensure high levels of customer satisfaction.
- Elevate complex technical issues to relevant teams with accurate information.
- Identify customers at risk of churn and report to stakeholders.
- Contribute to initiatives enhancing customer experience and support processes.
- Develop technical expertise across all products.
- Support sales team in product demos and create expansion opportunities.
- Bachelor's degree
- Minimum 1 year of experience in technical support with direct customer interaction
- Ability to troubleshoot and resolve software-related technical issues.
- Excellent communication skills.
- Experience in SaaS or cloud-based software support.
- Familiarity with CRM or ticketing systems.
- Opportunity to develop expertise in technical support and customer service.
- Work in a collaborative, remote-friendly environment with flexibility.
- Gain experience supporting innovative software solutions used by industry leaders.
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