Director of GSC Operations

1 day ago


Hyderabad City Taluka, Pakistan beBee Careers Full time

Drive the implementation of global standardized processes and best practices across the teams to ensure scalability and operational efficiency. Collaborate with stakeholders to identify opportunities for automation and technology integration that support a flexible operational model.

The role is responsible for establishing and monitoring key performance indicators (KPIs) related to client satisfaction, transaction volumes, error rates, and turnaround times, ensuring alignment with business objectives.

This role is critical to ensure that the GPS Operations deliver the best client experience, have best-in-class operational & product controls, and progressively up-skill to improve both the quality and scope of services delivered.

  • Standardize and scale processes to achieve operational excellence.
  • Monitor and report on KPIs to ensure alignment with business objectives.


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