Expert Customer Advocate

6 days ago

Lahore, Punjab, Pakistan beBeeTechnical Full time
Technical Account Manager

We are seeking a highly skilled Technical Account Manager to join our team. This is an exceptional opportunity to collaborate with clients, drive business growth, and enhance customer satisfaction.

Job Description:

The ideal candidate will serve as the primary point of contact for clients' technical queries, providing troubleshooting support, advice, and best practices for utilizing our products and services.

  • Key Responsibilities:
  • Craft strong relationships with clients, ensuring a deep understanding of their business and technical needs.
  • Serve as the key liaison between the client's technical team and our internal experts.
  • Oversee the successful deployment and integration of our solutions into clients' environments.
  • Manage and escalate critical client issues, ensuring prompt resolution and communication with both clients and internal teams.
  • Prepare and deliver regular reports to clients regarding system performance, issues, and improvements.
  • Contribute feedback from clients to help improve our services, products, and internal processes.

Required Skills and Qualifications:

To be successful in this role, you will need:

  • A bachelor's degree in Computer Science, Engineering, Information Technology, Business Administration, or Communication.
  • A minimum of 4-7 years of experience in a technical account management or Lead/Manager technical support role within a professional services organization.
  • A minimum of 2-4 years of customer experience with a proven track record of managing and nurturing US-based client relationships directly.
  • Hands-on experience in dealing with technical issues within Telephony or Contact Centers environment.
  • Experience with project management is a plus.
  • Strong understanding of IP Telephony, Voice over IP, Contact Center environments, IT Infrastructures, Software Development, and cloud-based technologies.
  • Exceptional written and verbal communication skills in English.
  • Ability to communicate complex technical concepts to non-technical stakeholders.
  • Being able to analyze data and produce reports or dashboards to track progress against requirements or to make data-driven decisions.

Benefits:

This role offers:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.
  • The opportunity to work with a leading-edge technology company.

Others:

Please note that:

  • Candidates must have a strong analytical and troubleshooting skills with the ability to think critically and resolve issues quickly and efficiently.
  • Candidates must have excellent problem-solving and time management skills.

  • Chief Customer Advocate

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeCustomerSuccess Full time

    Customer Success Manager Job DescriptionThe Customer Success Manager will take ownership of customer satisfaction, retention, and growth. You'll be the go-to expert for new and existing customers—guiding them through onboarding, adoption, and continued success with our products.Customer Onboarding & Relationship Management:Lead new customer onboarding,...

  • Developer Advocate

    4 weeks ago

    Lahore, Punjab, Pakistan Educative Full time

    Educative is looking for an enthusiastic Developer Advocate to connect with software developers around the globe. This is an early-career role ideal for someone who loves to code — but is equally passionate about writing, storytelling, and engaging with the developer community.As part of Educative's marketing team, you will help create content that...

  • Customer Retention Advocate

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeCustomer Full time

    We are seeking a customer-focused professional to enhance user experience, improve customer satisfaction, and optimize business growth. The ideal candidate will engage with customers to understand their concerns, analyze reasons for website abandonment, handle membership cancellations, and implement strategies to retain customers.Key ResponsibilitiesInitiate...

  • Customer Success Manager

    2 weeks ago

    Lahore, Punjab, Pakistan RepairDesk Full time

    RepairDesk is a modern repair shop management software with 40+ powerful integrations and modules. The software is customisable to meet the workflows of single-store, multi-store, and franchise repair businesses in various industry verticals. Available in 30+ languages, RepairDesk is trusted by over 3,000 businesses globally, helping them save time, manage...

  • Legal Expert

    3 weeks ago

    Lahore, Punjab, Pakistan PITCO (Pvt) Ltd. Full time

    Position SummaryThe Expert will be required for 6 months to assist NEECA in implementing the various provisions of NEECA Act 2016 with support from Junior Legal Expert. The Senior Legal advisor will be available full-time and someone who has extensive experience of policy formulation for energy sector and have worked previously with ministry on similar...

  • Legal Expert

    5 days ago

    Lahore, Punjab, Pakistan PITCO (Pvt) Ltd. Full time

    Join to apply for the Legal Expert role at PITCO (Pvt) Ltd.Join to apply for the Legal Expert role at PITCO (Pvt) Ltd.Get AI-powered advice on this job and more exclusive features.Position SummaryThe Expert will be required for 6 months to assist NEECA in implementing the various provisions of NEECA Act 2016 with support from Junior Legal Expert. The Senior...

  • Customer Support Representative

    2 weeks ago

    Lahore, Punjab, Pakistan Rocktech Digital Full time

    As a Customer Support Representative, you will be the primary point of contact for our customers, assisting them with inquiries, providing solutions, and ensuring a positive overall experience. You will play a critical role in building and maintaining strong relationships with our customers, understanding their needs, and acting as their advocate within the...

  • Customer Success Manager

    4 weeks ago

    Lahore, Punjab, Pakistan Cloudelligent Full time

    Position Title: Customer Success ManagerLocation: Lahore (Work from Office)Job Timings: 6pm-3am PKTCloudelligent is Cloud-native consultancy and AWS Advanced consulting partner We specialize in providing bespoke cloud solutions to the SMB & enterprise segments as well as the public sector (Non-Profit Organizations). Being a next-gen cloud service provider,...

  • Customer Service Expert

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeSupport Full time

    We are seeking an exceptional individual to fill the role of a Customer Service Representative.As a vital member of our support team, you will be instrumental in ensuring that our customers have a positive and satisfying experience with our services.You will be responsible for addressing customer inquiries, resolving issues, and providing excellent service...

  • Chief Client Advocate

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeCustomerSuccess Full time

    Customer Success Manager Position OverviewStafflink is an all-in-one platform that simplifies the process of building and managing a global team. It provides comprehensive HR and payroll tools combined with global mobility services and compliance expertise.This is a full-time hybrid Customer Success Manager role, based in Lahore, with some work-from-home...