
Service Delivery Manager
4 days ago
About Us:
">We are a global leader in entertainment, media, and technology, with a rich history of innovation and creativity.
Our vast portfolio of content and brands includes some of the most recognizable names in the industry, from Warner Bros. movies and television shows to HBO and Discovery Channel programming.
At Warner Bros. Discovery, we foster a culture of collaboration, innovation, and continuous improvement, where our employees can grow and thrive in their careers.
The Vice President, Enterprise Service Management Engineering (ESME) will lead and oversee the strategic direction, development, and execution of the Enterprise Service Management (ESM) Platform.
This role will manage and guide the Product Management, Platform Engineering, Platform Architecture, and Configuration Management teams, ensuring alignment with organizational goals and driving continuous improvement in service management practices.
Your Experience:
15+ years of prior experience in a related field (media, entertainment, people and culture, and/or enterprise service management, experience a plus) with at least 7 years in a leadership role.
5+ years of working with & deep understanding of Service Now.
Superior analytical and problem-solving skills.
Proven track record of successfully leading and managing large, complex teams in a global enterprise environment.
Deep understanding of Service Management principles, frameworks, and best practices.
Strong leadership and team management skills, with the ability to inspire and motivate teams.
Excellent communication and stakeholder management skills, able to effectively interface with executive teams.
Financial acumen, with experience managing budgets and identifying cost-saving opportunities.
Strategic thinking, with the ability to develop and execute long-term plans and initiatives.
Higher ITIL certification, e.g., ITIL Strategic Leader certification, is desirable.
Relevant Service Architecture qualifications are a plus.
Certification in Project Management, e.g., PMP, is nice to have.
Familiarity with media & entertainment industries.
Experience working in a national or global company.
Bachelors degree in computer science field preferred.
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