Customer Service Operations Supervisor

6 days ago


Lahore, Punjab, Pakistan Innovative Investment Bank Full time
Key Responsibilities

As an Operations Manager at Innovative Investment Bank, you will be responsible for:

  • Supervising and coordinating activities of customer support staff to ensure optimal service delivery
  • Adjusting staffing levels according to daily schedules, sales promotions, and anticipated events
  • Monitoring productivity and generating regular reports to track performance trends
  • Analyzing results from individual, team, and call center assessments to identify areas for improvement and ensure revenue goals and performance targets are met

Requirements

Strong communication skills, leadership qualities, patience, and a pleasant personality are essential for success in this role. The ideal candidate will also have excellent IT skills and a working knowledge of Lahore, Pakistan-based operations in the Information Technology sector.



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