Customer Service Operations Manager

5 days ago


Lahore, Punjab, Pakistan M&S Ventures Full time
Job Overview

M&S Ventures seeks a skilled Customer Response Manager to oversee and enhance customer service operations.

Key Responsibilities
  • Manage customer interactions, ensuring prompt and effective responses.
  • Develop and implement customer service policies and best practices.
  • Monitor and analyze customer feedback to identify trends and areas for improvement.
  • Work closely with cross-functional teams to ensure seamless customer experience.
  • Train and support customer service representatives to improve service quality and team performance.


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