
Training and Development Professional
3 days ago
This role is ideal for an experienced Training Manager looking to develop and deliver high-quality training programs.
Key Responsibilities:
- Develop and implement effective training strategies to enhance the skills and knowledge of call center team members.
- Collaborate with subject matter experts to design and deliver training programs that meet business objectives.
- Assess training needs and develop targeted training solutions to address gaps in performance.
- Monitor and evaluate the effectiveness of training programs and make recommendations for improvement.
- Provide coaching and mentoring to team members to help them achieve their full potential.
Requirements:
- Proven experience in training management, preferably in a call center environment.
- Strong communication and interpersonal skills.
- Ability to analyze complex data and identify areas for improvement.
- Results-driven approach with a focus on achieving business objectives.
- Excellent project management skills with the ability to prioritize multiple tasks and deadlines.
Benefits:
- Opportunity to work with a dynamic and growing organization.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
About Us:
We are a world-class Business Process Outsourcing (BPO) company with a commitment to excellence and customer satisfaction.
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