
Customer Support Specialist
2 days ago
Job Summary
We are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support staff, you will be responsible for delivering exceptional customer service and resolving customer inquiries in a timely and professional manner.
About the Role
- You will manage incoming and outgoing calls, identifying and assessing customer needs to achieve satisfaction.
- Provide follow-up calls to customers at specified dates and times.
- Stay up-to-date on product and service knowledge.
- FOLLOW communication procedures, guidelines, and policies.
- Manage a large number of outbound/inbound calls.
- Identify trends in customer inquiries or issues and provide feedback to relevant teams to improve products, services, or processes.
Requirements
- Excellent written and verbal communication skills, particularly in English.
- Strong problem-solving and troubleshooting abilities.
- Ability to remain calm and professional under pressure.
- Strong attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Comfortable with technology and ability to quickly learn new systems.
- Ability to adapt to changing situations and priorities.
Working Hours
Shift 1: Monday - Saturday (onsite) 12pm-8pm, 1:30pm-9:30pm, 1pm-9pm.
Shift 2: Monday - Saturday (onsite) 4pm-12am, 5:30pm-1:30am.
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