Customer Support Specialist

2 days ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time

Job Summary

We are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support staff, you will be responsible for delivering exceptional customer service and resolving customer inquiries in a timely and professional manner.

About the Role

  • You will manage incoming and outgoing calls, identifying and assessing customer needs to achieve satisfaction.
  • Provide follow-up calls to customers at specified dates and times.
  • Stay up-to-date on product and service knowledge.
  • FOLLOW communication procedures, guidelines, and policies.
  • Manage a large number of outbound/inbound calls.
  • Identify trends in customer inquiries or issues and provide feedback to relevant teams to improve products, services, or processes.

Requirements

  • Excellent written and verbal communication skills, particularly in English.
  • Strong problem-solving and troubleshooting abilities.
  • Ability to remain calm and professional under pressure.
  • Strong attention to detail and accuracy.
  • Ability to work independently and as part of a team.
  • Comfortable with technology and ability to quickly learn new systems.
  • Ability to adapt to changing situations and priorities.

Working Hours

Shift 1: Monday - Saturday (onsite) 12pm-8pm, 1:30pm-9:30pm, 1pm-9pm.

Shift 2: Monday - Saturday (onsite) 4pm-12am, 5:30pm-1:30am.



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