
Customer Service Team Lead
4 days ago
Paklite Lighting Fixtures & Ballasts seeks a seasoned Customer Service Team Lead to spearhead its customer service initiatives. This role involves developing and implementing strategies to ensure customer satisfaction, managing a team of customer service representatives, and handling face-to-face inquiries from clients.
About the RoleThe ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have experience in customer service management. Key responsibilities include:
- Developing Customer Service Policies: Create and implement policies that meet customer needs and expectations;
- Team Management: Supervise and motivate a team of customer service staff to deliver exceptional results;
- Client Interaction: Handle face-to-face enquiries from customers, providing prompt and effective solutions.
Possible career paths for this role include customer care manager, corporate services manager, customer relationship manager, and customer operations manager. In each of these roles, customer service managers are expected to understand and satisfy their customers' requirements and exceed their expectations if possible.
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