
Sales and Service Lead
6 days ago
Job Description:
This is an exciting opportunity to join one of the most successful independent retail foreign exchange groups.
Your primary responsibility will be to ensure that our operational goals are achieved by acting as a responsible coach and mentor to your colleagues.
You'll lead by example, providing guidance and support to help the team excel in delivering outstanding service to our valued customers.
Key Responsibilities:
- Convert all GP opportunities by continually calling-in customers, selling-up and closing the deal to maximise the full potential of each enquiry/transaction
- Maintain a professional appearance
- Adhere to The Change Group customer service policy
- Maintain a professional approach to colleagues and management
- Coach and mentor Trainee FX Sales Consultants until they successfully complete their FX Sales Consultant Certificate
- Follow all internal procedures when handling company value
- Be aware of and adhere to security features and procedures within the branch
- Keep the bureau clean & tidy and report all repairs and maintenance issues to line manager
- Inform management immediately if there is the slightest suspicion of untoward behaviour within the team
- Undertake other duties as considered essential for effective operations and services, as this list is not exhaustive
Benefits:
- Competitive salary
- Flexible hours including weekend, evenings and night shifts
Important Information:
- Please consider whether you have transport available to enable you to travel to and from home and the airport for all shift types
- An airport security check will be carried out before employment
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