Sales and Customer Service Director

3 days ago


Gujranwala, Punjab, Pakistan Walkeaze Full time
Retail Branch Manager Job Description

We are looking for a highly motivated and experienced Retail Branch Manager to join our team at Walkeaze. As a Retail Branch Manager, you will be responsible for leading a team of sales associates and customer service representatives, driving sales growth, and improving customer satisfaction.

Your key responsibilities will include:

  • Staff Management:
    • Recruit, train, and develop a high-performing team.
    • Set clear performance expectations and provide coaching and feedback.
    • Create a positive work environment that fosters collaboration and productivity.
  • Sales and Customer Service:
    • Maintain a welcoming and responsive environment that meets customer needs.
    • Address customer inquiries, concerns, and complaints promptly and effectively.
    • Foster a customer-focused approach to drive satisfaction and loyalty.
  • Sales and Revenue:
    • Develop strategies to achieve sales targets and revenue growth.
    • Analyze sales performance data and make adjustments to enhance results.
    • Promote new products or services to increase revenue streams.
  • Operations:
    • Manage daily branch operations, including opening and closing procedures.
    • Ensure compliance with company policies and industry regulations.
    • Oversee inventory management, stock replenishment, and merchandising.

The ideal candidate will have a Bachelor's degree or equivalent in Business and 2+ years' of management or supervisory experience. Experience hiring and training individuals is also essential.



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