
Sales and Customer Service Director
3 days ago
We are looking for a highly motivated and experienced Retail Branch Manager to join our team at Walkeaze. As a Retail Branch Manager, you will be responsible for leading a team of sales associates and customer service representatives, driving sales growth, and improving customer satisfaction.
Your key responsibilities will include:
- Staff Management:
- Recruit, train, and develop a high-performing team.
- Set clear performance expectations and provide coaching and feedback.
- Create a positive work environment that fosters collaboration and productivity.
- Sales and Customer Service:
- Maintain a welcoming and responsive environment that meets customer needs.
- Address customer inquiries, concerns, and complaints promptly and effectively.
- Foster a customer-focused approach to drive satisfaction and loyalty.
- Sales and Revenue:
- Develop strategies to achieve sales targets and revenue growth.
- Analyze sales performance data and make adjustments to enhance results.
- Promote new products or services to increase revenue streams.
- Operations:
- Manage daily branch operations, including opening and closing procedures.
- Ensure compliance with company policies and industry regulations.
- Oversee inventory management, stock replenishment, and merchandising.
The ideal candidate will have a Bachelor's degree or equivalent in Business and 2+ years' of management or supervisory experience. Experience hiring and training individuals is also essential.
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