Guest Services Supervisor

6 days ago

Karachi, Sindh, Pakistan beBee Careers Full time

About This Role

We are seeking a skilled and experienced Front Desk Supervisor to join our team. In this role, you will supervise the front desk operations, train and direct front desk team members, resolve customer issues, and maintain a high level of customer satisfaction.

Responsibilities

  • Supervise the operations of the front desk to ensure optimal service and hospitality are provided to guests.
  • Train, direct, and coach front desk team members to ensure a quality operation.
  • Resolve customer issues and complaints in a timely and efficient manner to maintain high customer satisfaction.
  • Complete established check-in procedures for arriving guests and facilitate guest departure to close the account and make the room available.
  • Regularly calculate and post monies, receipts, and guest accounts using accurate cash handling methods and established procedures.
  • Courteously and accurately answer inquiries from potential guests and accept hotel reservations.
  • Maintain good customer relations by keeping abreast of in-house and area functions to answer questions and concerns with timely responses.
  • Operate PBX equipment, including assisting outgoing calls, scheduling wake-up calls, and paging guests.
  • Control cash transactions at the front desk and maintain responsibility for personal bank as specified by hotel policy.
  • Maintain a friendly, cheerful, and courteous demeanor at all times.

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