
Guest Relations Officer
19 hours ago
Job Summary:
We are looking for a courteous and customer-focused Front Desk & Guest Relations Officer with 2-3 years of experience in a similar role. The successful candidate will be responsible for delivering outstanding service, handling inquiries, and ensuring a seamless and positive experience for all guests and visitors. Strong interpersonal skills, a polished professional appearance, and the ability to effectively manage front desk operations and guest relations are essential for this position.
Job Responsibilities:
- Welcome and greet guests and visitors with a warm and professional demeanor.
- Maintain a neat and organized front desk area.
- Answer phone calls and direct inquiries to the appropriate departments or personnel.
- Process guest requests for wake-up calls, additional amenities, and transportation services.
- Maintain a log of guest interactions and provide feedback to management for service improvement.
- Collaborate with housekeeping and maintenance staff ensuring smooth operations.
- Receive incoming mail and promptly distribute it to the relevant receiver.
- Maintain an accurate and up-to-date record of both incoming and outgoing emails.
- Handle the scheduling and booking of meetings.
- Provide comprehensive administrative support for any activities related to the overall administration of the office.
Required Skills:
- Exceptional interpersonal and communication skills.
- Strong interpersonal skills and the ability to work with diverse teams and senior management.
- Proficiency in using front desk software and office equipment.
- Customer-focused with a strong commitment to providing outstanding service.
- Strong problem-solving and decision-making abilities.
- Well-groomed and professional appearance.
- Ability to remain calm and courteous in high-pressure situations.
- Excellent multitasking and time management skills.
- Adaptability and flexibility to handle a variety of tasks.
- Strong attention to detail and accuracy.
Experience:
- Minimum: 2-3 years
- Preferred: Prior experience in a guest relations/front desk operations or administrative role is preferred.
Education/Qualification:
- Minimum: Bachelors.
- Preferred: MBA
Location:
- Karachi
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