Guest Relations Officer

2 weeks ago

Karachi, Sindh, Pakistan LMK Resources Ltd. Full time

Job Summary:

We are looking for a courteous and customer-focused Front Desk & Guest Relations Officer with 2-3 years of experience in a similar role. The successful candidate will be responsible for delivering outstanding service, handling inquiries, and ensuring a seamless and positive experience for all guests and visitors. Strong interpersonal skills, a polished professional appearance, and the ability to effectively manage front desk operations and guest relations are essential for this position.

Job Responsibilities:

  1. Welcome and greet guests and visitors with a warm and professional demeanor.
  2. Maintain a neat and organized front desk area.
  3. Answer phone calls and direct inquiries to the appropriate departments or personnel.
  4. Process guest requests for wake-up calls, additional amenities, and transportation services.
  5. Maintain a log of guest interactions and provide feedback to management for service improvement.
  6. Collaborate with housekeeping and maintenance staff ensuring smooth operations.
  7. Receive incoming mail and promptly distribute it to the relevant receiver.
  8. Maintain an accurate and up-to-date record of both incoming and outgoing emails.
  9. Handle the scheduling and booking of meetings.
  10. Provide comprehensive administrative support for any activities related to the overall administration of the office.

Required Skills:

  1. Exceptional interpersonal and communication skills.
  2. Strong interpersonal skills and the ability to work with diverse teams and senior management.
  3. Proficiency in using front desk software and office equipment.
  4. Customer-focused with a strong commitment to providing outstanding service.
  5. Strong problem-solving and decision-making abilities.
  6. Well-groomed and professional appearance.
  7. Ability to remain calm and courteous in high-pressure situations.
  8. Excellent multitasking and time management skills.
  9. Adaptability and flexibility to handle a variety of tasks.
  10. Strong attention to detail and accuracy.

Experience:

  1. Minimum: 2-3 years
  2. Preferred: Prior experience in a guest relations/front desk operations or administrative role is preferred.

Education/Qualification:

  1. Minimum: Bachelors.
  2. Preferred: MBA

Location:

  1. Karachi
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