IT Support Operations Specialist

1 day ago

Lahore, Punjab, Pakistan beBeeTicket Full time
Job Summary:

The Ticket Resolution Manager plays a pivotal role in overseeing the efficient flow, prioritization, and timely resolution of support tickets across all technical support channels.

This position ensures that issues are categorized, assigned, escalated, and resolved according to defined IT Service Management processes.

Key Responsibilities:

  • Monitor and manage the daily queue of incoming IT support tickets to ensure service level agreements and response time targets are met.
  • Track aging tickets and proactively drive follow-ups, escalations, or reassignments as needed.
  • Collaborate with technical teams and management to resolve high-priority or aging incidents.
  • Perform daily, weekly, and monthly ticket audits to ensure quality, consistency, and process compliance.
  • Communicate trends or recurring issues to leadership to aid in root cause analysis and problem management.
  • Generate reports on ticket volumes, response times, resolution rates, and other key metrics.

Coordination with other support teams, technical resources, and stakeholders is crucial to ensure timely resolution of tickets and maintain customer satisfaction. Effective communication and coordination skills are essential for this role.

Requirements

Qualifications:

  • 5+ years of experience in a service desk, IT support, or IT operations environment.
  • Strong familiarity with IT Service Management tools.
  • Working knowledge of ITIL processes, especially Incident, Request, and Problem Management.
  • Knowledge of IT infrastructure, software, and hardware.
  • Ability to analyze data, identify trends, and recommend process improvements.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Experience in workload management, reporting, and service level agreement governance.
  • Excellent communication, coordination, and conflict-resolution skills.
  • Analytical mindset with attention to detail and a sense of urgency.

  • IT Support Specialist

    4 weeks ago

    Lahore, Punjab, Pakistan Logicleap IT Solutions LTD Full time

    Logicleap IT Solutions LTD provides human resources services to clients in various industries, including IT, sales, and marketing. The company manages recruitment activities, human resource planning, succession planning, and recruitment life cycle management. With experience in sales, marketing, and executive search, Logicleap IT Solutions aims to build...

  • Operations Support Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeOperations Full time

    Operations Support SpecialistAre you a detail-oriented individual with excellent organizational skills?This role will provide essential support to our Sales and Operations teams, ensuring seamless coordination across various processes.The successful candidate will be responsible for managing customer inquiries, coordinating with internal teams, and...

  • Customer Support Representative

    4 weeks ago

    Lahore, Punjab, Pakistan Live Support Limited Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Live Support LimitedFounder & CEO of Live Support | Providing 24/7/365 Customer Support |Transforming Businesses Globally We're Hiring: Customer Support Representative (Crypto Mining Focus)Location: Main Boulevard, GulbergShift: 2 PM – 10 PM (Rotational)We are...

  • Sales Operations Support Specialist

    11 hours ago

    Lahore, Punjab, Pakistan beBeeOperations Full time

    About the RoleWe are seeking a detail-oriented Sales Operations Support Specialist to support our community solar team.This role focuses on processing qualified leads, reviewing customer contracts, and ensuring data accuracy in internal systems.Key Responsibilities:Review and process qualified leads within our CRM system (Salesforce).Verify customer contract...

  • Computer Support Specialists

    2 weeks ago

    Lahore, Punjab, Pakistan Abroad Work Full time

    Computer Support Specialists Vacancy in Lahore, PakistanEntry Level Computer Support Specialist - Lahore, PakistanWe are currently hiring for an Entry Level Computer Support Specialist to join our team in Lahore, Pakistan. This is a contract position with opportunities for growth and advancement within the company.As an Entry Level Computer Support...

  • Operational Support Specialist

    11 hours ago

    Lahore, Punjab, Pakistan beBeeAdministration Full time

    Job Description\Helpers the Asst Admin Manager in overseeing administrative support functions to ensure seamless operations across various departments.This includes managing staff shared resources, coordinating with maintenance teams for construction and electrical/mechanical issues, liaising with government departments, and handling labor welfare...

  • Operations Specialist

    1 week ago

    Lahore, Punjab, Pakistan TalentPop App Full time

    Get AI-powered advice on this job and more exclusive features.Streamline Processes, Drive Impact – Join us as an Automations and Operations SpecialistAre you passionate about creating efficiency through automation? We are looking for a talented HubSpot/Zapier Automations and Process Specialist to join our dynamic remote team. If you're ready to elevate...

  • Remote Operations Specialist

    3 weeks ago

    Lahore, Punjab, Pakistan TalentPop App Full time

    Join to apply for the Remote Operations Specialist role at TalentPop App1 day ago Be among the first 25 applicantsJoin to apply for the Remote Operations Specialist role at TalentPop AppStreamline Processes, Drive Impact – Join us as an Automations and Operations SpecialistAre you passionate about creating efficiency through automation? We are looking for...

  • Financial Operations Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeAccountant Full time

    Financial Operations SpecialistThis is a full-time, on-site role located in Lahore District.The Financial Operations Specialist will be responsible for day-to-day financial operations including maintaining financial records, preparing financial statements, managing accounts payable and receivable, supporting budget and forecasting activities, and ensuring...

  • IT Support Specialist

    3 weeks ago

    Lahore, Punjab, Pakistan Murkez Technologies Full time

    Job Summary:We are seeking a proactive and detail-oriented IT Support Specialist to provide remote technical support for approximately 400 retail stores across the United States, including telecommunications and internet provider outlets. This role involves troubleshooting hardware and software issues, resolving user queries, and ensuring consistent...