ServiceNow Center of Excellence Lead

5 days ago


Karachi, Sindh, Pakistan Zones Full time

Job Description:

We recognize that digital transformation is more than a technology initiative. It is about successfully addressing business operating models, people, processes, and enabling digital/AI platforms. The Practice Lead, Team Lead, ServiceNow Center of Excellence will be responsible for managing multiple initiatives and be actively engaged with the multi-disciplined, matrixed team for driving adoption by Zones internal teams and customers.

We are looking for an individual who wants to make an impact on the business transformation of our organization. The successful candidate will be responsible for managing multiple initiatives and actively engaged with the multi-disciplined, matrixed team for driving adoption by Zones internal teams and customers.

Key Responsibilities:

  • Manage and execute strategic initiatives to digitally transform the global supply chain processes involving stakeholder organizations from around the company.
  • Leverage digital solutions to drive Zones offerings and provide 5 Star service for our clients.
  • Develop and nurture a strong key team culture centered around service to colleagues and clients.
  • Identify and lead projects as product owner that may be related to ServiceNow operating model design, process design, process and technology maturity assessment, benchmarking, data set up, automation potential assessment, ERP solutions implementation, automation, training delivery, change management, etc.


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