Product Support Engineer

3 days ago


Karachi, Sindh, Pakistan Mushawarsolutions Full time
Product Support Engineer

Mushawarsolutions is seeking a highly skilled Product Support Engineer to join our team. As a key member of our Global Operations team, you will play a vital role in enhancing our Product Support Team.

About the Job

The successful candidate will be responsible for analyzing logs and providing resolution to assigned tickets. You will also provide Level 2 support and troubleshooting escalated queries, perform configurations and testing in proto environments, roll out configuration changes in Production, handle real-time Production issues and provide optimum solutions.

  1. Provide Level 2 support and troubleshooting escalated queries.
  2. Perform configurations and testing in proto environments.
  3. Roll out configuration changes in Production.
  4. Handle real-time Production issues and provide optimum solutions.

You will work closely with Customer/Client support, Relationship management, IT, Development, and other Operations teams to ensure efficient outcomes. Additionally, you will review, manage & maintain the knowledge base.

Key Requirements
  • Excellent problem-solving & communication skills.
  • Be able to handle pressure and work on tight deadlines.
  • Have good understanding of computer systems and technologies.

We are looking for someone who is able to think critically and resolve complex problems efficiently.



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