Successful Client Onboarding Specialist

3 days ago


Lahore, Punjab, Pakistan beBeeImplementation Full time $60,000 - $80,000
Client Success and Implementation Specialist

About the Role

We are seeking a proactive Client Success & Implementation Specialist to ensure smooth onboarding of new clients and manage long-term client satisfaction. This role bridges the gap between business development, operations, and clients—ensuring successful project kick-offs and ongoing service excellence.

Key Responsibilities:
  • Lead Onboarding Process: Ensure seamless transition and setup for new clients.
  • Collaborate with internal teams (Billing, IT, Operations) to align deliverables with client requirements.
  • Conduct training sessions and provide guidance to clients on processes and tools.
  • Act as primary point of contact for client queries, feedback, and escalations.
  • Track client performance metrics and ensure KPIs/SLAs are being met.
  • Proactively identify risks and provide solutions to enhance client satisfaction.
  • Build and maintain strong, long-term client relationships.
Required Skills and Qualifications:
  • Bachelor's degree in Business, Healthcare Management, or related field.
  • 1–3 years of experience in Client Success / Implementation (preferably in US Healthcare or Medical Billing).
  • Excellent English communication and presentation skills.
  • Strong problem-solving and project management abilities.
  • Ability to work in US shift timings.
What We Offer:
  • Competitive salary with performance-based incentives.
  • Career growth in the expanding US Healthcare industry.
  • Collaborative and professional work environment.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Business Development and Sales
Industries
  • Venture Capital and Private Equity Principals

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