
Successful Client Onboarding Specialist
3 days ago
About the Role
We are seeking a proactive Client Success & Implementation Specialist to ensure smooth onboarding of new clients and manage long-term client satisfaction. This role bridges the gap between business development, operations, and clients—ensuring successful project kick-offs and ongoing service excellence.
Key Responsibilities:- Lead Onboarding Process: Ensure seamless transition and setup for new clients.
- Collaborate with internal teams (Billing, IT, Operations) to align deliverables with client requirements.
- Conduct training sessions and provide guidance to clients on processes and tools.
- Act as primary point of contact for client queries, feedback, and escalations.
- Track client performance metrics and ensure KPIs/SLAs are being met.
- Proactively identify risks and provide solutions to enhance client satisfaction.
- Build and maintain strong, long-term client relationships.
- Bachelor's degree in Business, Healthcare Management, or related field.
- 1–3 years of experience in Client Success / Implementation (preferably in US Healthcare or Medical Billing).
- Excellent English communication and presentation skills.
- Strong problem-solving and project management abilities.
- Ability to work in US shift timings.
- Competitive salary with performance-based incentives.
- Career growth in the expanding US Healthcare industry.
- Collaborative and professional work environment.
- Entry level
- Full-time
- Business Development and Sales
- Venture Capital and Private Equity Principals
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