Merchant onboarding specialist

Job Title:
Merchant Onboarding Specialist

Location:
DHA Phase 5, Lahore (Onsite)

Job Type:
Full-time

Timing:
11:00 AM – 07:00 PM

About Us:

Egora is a fast-growing tech company revolutionising the hospitality industry. Our all-in-one platform offers solutions such as POS systems, Inventory Management Systems (IMS), Kitchen Display Systems (KDS), QR Code ordering, reservation calendar management, order management, and more—designed to streamline operations for restaurants, cafes, and other venues. We help businesses deliver exceptional customer service while optimising their daily operations.

Job Overview:

We are looking for a
Merchant Onboarding Specialist
to join our growing team. In this role, you will be the first point of contact for new merchants after they sign up. Your job is to ensure a smooth, professional, and efficient onboarding experience—from initial setup to full system adoption. You will work closely with sales, technical teams, and merchants to gather required details, configure accounts, train staff, and ensure each merchant is fully ready to use our platform.

This role is perfect for someone who enjoys working with people, understands the hospitality industry, and has a talent for training and customer success.

Key Responsibilities:

·      Identify and prospect potential restaurant and cafe clients in target markets.

·      Build and maintain strong relationships with decision-makers and stakeholders.

·      Present our platform's value proposition through demos, presentations, and meetings.

·      Negotiate pricing, terms, and contracts to close deals.

·      Achieve and exceed monthly and quarterly sales targets.

·      Work with the marketing team to develop lead generation campaigns.

·      Maintain accurate records of sales activities in the CRM.

·      Provide feedback from the market to improve our product offering.

·      Guide merchants through the onboarding process, from contract signing to live operations.

·      Collect venue details, menu data, and configuration requirements.

·      Coordinate with internal teams (tech, support, and sales) to ensure timely setup.

·      Train merchant staff on how to use the Egora platform effectively.

·      Monitor merchant progress during the first 30–60 days to ensure smooth adoption.

·      Troubleshoot onboarding issues and escalate when needed.

·      Maintain accurate onboarding records in the CRM.

·      Provide feedback to the product and sales teams based on merchant experience.

Qualifications and Skills:

·      Experience in customer success, onboarding, training, or account management, ideally in the hospitality or tech industry.

·      Proven experience in sales, with a track record of meeting or exceeding targets, ideally in the restaurant/cafe/hospitality industry.

·      Excellent communication, presentation, and interpersonal skills.

·      Strong negotiation skills and a proven ability to close deals.

·      Strong organisational skills with the ability to manage multiple merchants at once.

·      Comfort with technology, including CRM software (HubSpot, Zoho, etc.) and online training tools.

·      Experience with sales analytics tools.

·      Ability to explain technical concepts in simple terms.

·      Bachelor's degree in Business, Marketing, Hospitality Management, or a related field is preferred.

·      Self-motivated, detail-oriented, results-driven, and proactive in problem-solving.

·      Capable of working independently and as part of a team.

Benefits:

• Competitive salary plus performance bonus.
• Fuel allowance.
• Opportunities for career growth in a scaling tech company.
• Collaborative and dynamic team culture.
• Access to a gaming room for relaxation.
• Friday TGIF lunch and regular team-building activities.

How to Apply:

If you are passionate about delivering exceptional onboarding experiences and want to help hospitality businesses get the most out of cutting-edge technology, we want to hear from you. Send your resume to

.

Egora is an equal-opportunity employer, and we encourage applicants from all backgrounds to apply.