Mobile Game Live Operations Manager

As a Live Operations Manager for mobile games, you will be responsible for overseeing the ongoing performance and evolution of a portfolio of existing mobile games. Your role involves leading cross-functional teams to optimize player engagement, retention, and monetization through regular content updates, events, and promotions.

• Project Planning & Sprint Planning:
  • You will define objectives, scope, timelines, and resource requirements in collaboration with a Lead Producer.
  • You will organize and facilitate sprint planning sessions, daily stand-ups, and retrospective meetings to ensure smooth workflow and effective collaboration.
  • You will work closely with the development team to prioritize tasks and manage the backlog, ensuring alignment with live operations goals and product vision.
  • You will adapt project plans and sprint priorities based on real-time game performance, player feedback, and business needs.
• Live Operations Management:
  • You will plan, coordinate, and execute live events, content updates, and promotions to drive player engagement and maximize revenue.
  • You will develop and maintain a comprehensive live operations calendar, ensuring a steady flow of new content and features.
  • You will monitor in-game activity and player feedback to proactively address issues and identify opportunities for enhancement.
• KPI Monitoring & Analysis:
  • You will track and analyze key performance indicators (KPIs), such as DAU, MAU, ARPDAU, and retention rates, to assess the health and performance of each game in the portfolio.
  • You will utilize data analytics tools to generate insights and reports that guide decision-making and strategy adjustments.
  • You will implement A/B testing and other data-driven experiments to optimize gameplay, features, and monetization strategies.
• Stability & Performance Assurance:
  • You will ensure the stability and performance of live updates by coordinating closely with QA and technical teams.
  • You will establish processes for rapid response and resolution of live operational issues to minimize downtime and player disruption.
• Cross-Functional Collaboration:
  • You will collaborate with design, development, marketing, and community teams to ensure alignment on live operations goals and seamless execution.
  • You will coordinate with customer support teams to manage and respond to player issues and feedback efficiently.
  • You will partner with the user acquisition and retention teams to support initiatives that drive player growth and engagement.
• App management:
  • You will oversee and manage app deployments on various app stores.
  • You will create and configure in-app product identifiers (IDs) for seamless integration.
  • You will maintain and manage app-related data and information across app store platforms.
• Risk & Crisis Management:
  • You will identify potential risks in live operations planning and develop contingency plans to mitigate them.
  • You will lead the response to live issues, such as outages or game-breaking bugs, to restore stability and player confidence quickly.

This role requires strong analytical skills, excellent project management abilities, and exceptional communication and leadership skills. You should have a deep understanding of live service best practices, player lifecycle management, and monetization strategies. Proficiency with analytics tools and project management software is also required.

In return, you can expect a challenging and rewarding career with opportunities for professional growth and development.