
Drive Customer Success and Revenue Growth
7 days ago
As a Business Growth Manager, you'll have the opportunity to work with our largest revenue stream. Our customer base consists of small to medium-sized businesses that make up the majority of our revenue. We're looking for professionals who have a proven track record of success, are highly motivated, have international experience working with US customers, and consistently practice refining their skillset.
A successful Business Growth Manager is coachable, receptive to feedback, has a willingness to learn, and is open to embracing continuous improvement. Strong interpersonal skills, a strong technical aptitude, a high attention to detail, and a natural ability to convey and relate ideas to others are required for this role. Because of the collaborative nature of our team, a win-as-a-team mentality is a must. In this fast-paced environment, you should be comfortable working in a quota-driven environment and be flexible with changing processes.
Your Responsibilities- Develop strong executive relationships and a deep understanding of each client's business in order to identify opportunities for growth and expansion within your customer base.
- Survey prospects to understand pain points within their business so you can align those needs with our solution.
- Demo our software and solutions to fleet managers or your larger customers.
- Collaborate with your account team—customer success managers, support, product specialists, sales engineers, data analytics, and more—to support and grow your customers.
- Support contract renewals by proactively engaging clients on upcoming renewals, ensuring a smooth process that minimizes churn.
- Resolve problems, including identifying issues, thinking critically to determine the optimal course of action, and implementing best available solutions.
- Effectively plan to meet and exceed your ongoing business goals and revenue quotas.
- Develop a deep understanding of our technology platform and operations, using that understanding and market input to bring back iterations to our business.
- Constantly study and deepen understanding of market trends to enable consultative insight.
- Bachelor's Degree and/or in-depth exposure to US/Canada/UK B2B customers.
- 2+ years of relevant or transferable work experience (post a higher education degree).
- Strong end-to-end ownership attitude from identifying opportunities, running demos, involving partner teams, to closing deals.
- Leadership and/or management experience with the ability to influence both internal stakeholders and key decision makers externally.
- Strong ability to build rapport with executive decision-makers, influencing outcomes through both an understanding of the customer's business and the unique solutions we can deliver.
- Best-in-class communication skills, with the ability to successfully convey key value propositions and quickly manage objections.
We offer a collaborative and dynamic work environment, opportunities for professional growth and development, and a competitive compensation package.
Please review our Candidate Privacy Notice here.
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