Support Specialist for Customer Engagement

20 hours ago


Lahore, Punjab, Pakistan Rocktech Digital Full time

Are you passionate about providing world-class customer service?

Job Summary:

We are seeking a highly skilled Customer Support Representative to join our dynamic team at Rocktech Digital.

  • Key Responsibilities:
  • Providing exceptional customer service by responding to inquiries, resolving issues, and maintaining strong relationships with customers.
  • Working closely with the development team to resolve technical issues and improve the overall customer experience.
  • Documenting customer interactions, including any issues raised and how they were resolved.
  • Collaborating with colleagues to identify areas for improvement and implement changes.
Requirements:
  1. Previous experience in a customer support or customer service role.
  2. Excellent verbal and written communication skills.
  3. Strong problem-solving and decision-making abilities.
  4. Exceptional interpersonal skills and a friendly, patient, and empathetic demeanor.
  5. Ability to multitask and prioritize effectively in a fast-paced environment.
  6. Proficient in using CRM software and other relevant tools.
  7. Flexibility to work in shifts, including evenings, weekends, and holidays.
  8. Strong team player with the ability to collaborate effectively.
  9. A strong commitment to delivering exceptional customer service.


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