Business Account Manager

1 day ago

Islamabad, Islamabad, Pakistan beBeeCollections Full time $40,000 - $60,000

Motive is a technology company that builds innovative solutions to improve the safety, productivity, and profitability of businesses.

The company combines IoT hardware with AI-powered applications to connect and automate physical operations. With over 120,000 businesses across various industries, Motive serves a diverse range of customers.

The role of a Collections Specialist involves serving as the primary point of contact for collections-related inquiries. This includes clarifying invoice details, following up on unpaid invoices, and resolving payment issues via phone calls, emails, and case management.

Responsibilities:

  • Communicate effectively with customers regarding their accounts
  • Provide support to customers struggling with billing-related inquiries and payment declines/failures
  • Analyze account documents and other data for accuracy and completeness
  • Investigate historical data of invoices/payments/refunds/chargebacks/credits/write-offs and assist with customer account reconciliations
  • Follow established SOPs, review collections process, and recommend improvements where possible
  • Ensure proper period cut off for month end close procedures

Requirements:

  • 1-2 years experience in a collections-related/customer-facing role (SaaS collections and quote-to-cash experience is a plus)
  • Independent self-starter and adaptable in a fast-paced and changing environment
  • Excellent communication skills (written and verbal)
  • High level of attention to detail
  • Ability to work under pressure and strict deadlines; flexible
  • Ability to work well with ambiguity, solve problems and think on your feet

Benefits:

Motive offers a dynamic and inclusive work environment, with opportunities for growth and development. As a remote employee, you will have the flexibility to work from anywhere and maintain a healthy work-life balance.

We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities, and perspectives. Creating a diverse and inclusive workplace is one of our core values.

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