Call Center Leader

5 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
Customer Service and Team Leadership Role

This role involves leading a team of call center officers and providing exceptional customer service to resolve inquiries in a timely manner. The ideal candidate will have strong problem-solving skills, excellent communication skills, and the ability to multitask under pressure.

Key Responsibilities:
  • Manage and lead a team of call center officers to ensure high-quality service delivery
  • Analyze data to identify trends and patterns and provide insights to improve customer experience
  • Develop and implement strategies to increase customer satisfaction and loyalty

Requirements:
Minimum Bachelor's degree required
Previous call center experience is essential
Strong analytical and problem-solving skills
Excellent written and verbal communication skills (fluency in English)



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