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Software Support Officer
2 weeks ago
We are seeking a highly skilled Software Support Officer to join our team at Abeeha Technologies. As a Software Support Officer, you will be responsible for providing technical support to customers using our ERP software, ensuring their satisfaction and resolving any issues that may arise.
Key Responsibilities:
- Deliver high-quality demonstrations to new leads via video or remote sessions.
- Collaborate with team members to achieve sales success and meet targets.
- Provide comprehensive after-sales training to existing clients.
- Identify new sales opportunities through lead follow-up and outreach.
- Follow up with leads and quotations.
- Create engaging training and demo videos for customers.
- Manage and maintain social platforms (YouTube, WhatsApp, Facebook).
- Design and develop social media content.
- Offer expert technical support to customers using ERP software.
- Resolve complex customer issues via phone and remote support.
- Answer customer inquiries regarding software functionality.
- Develop and maintain customer support documentation (FAQs, knowledge base articles).
- Continuously improve customer support processes to enhance customer experience.
- Participate in software testing and provide feedback.
- Collaborate with cross-functional teams to ensure customer satisfaction.
