
Exceptional Technical Support Specialist
11 hours ago
Unlock Exceptional Technical Support as a Solution Engineer
We are seeking a highly skilled and motivated Solution Engineer to join our team. As a key member of our technical support team, you will be responsible for delivering exceptional technical support to our clients.
- Investigate and resolve complex technical issues through log analysis, level 2 support, and troubleshooting escalated queries.
- Perform configurations and testing in proto environments, rolling out configuration changes in production while ensuring efficient outcomes.
- Handle real-time production issues, providing optimum solutions, and assign/escalate issues to relevant teams with complete details in a timely manner.
- Communicate complicated issues to all internal and external stakeholders in a clear and concise manner, analyzing/documenting user requirements, and creating technical specifications.
- Bachelor's degree in Computer Engineering or equivalent.
- Minimum 2+ years working in a similar role, preferably with experience handling US clients and collaborating with various teams.
- Excellent problem-solving, communication, and organizational skills.
- Competence in computer systems and technologies, including database knowledge (SQL, Postgres) and familiarity with FIX Protocol.
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