Exceptional Technical Support Specialist

11 hours ago


Karachi, Sindh, Pakistan beBeeTechnical Full time $60,000 - $100,000

Unlock Exceptional Technical Support as a Solution Engineer

We are seeking a highly skilled and motivated Solution Engineer to join our team. As a key member of our technical support team, you will be responsible for delivering exceptional technical support to our clients.

  • Investigate and resolve complex technical issues through log analysis, level 2 support, and troubleshooting escalated queries.
  • Perform configurations and testing in proto environments, rolling out configuration changes in production while ensuring efficient outcomes.
  • Handle real-time production issues, providing optimum solutions, and assign/escalate issues to relevant teams with complete details in a timely manner.
  • Communicate complicated issues to all internal and external stakeholders in a clear and concise manner, analyzing/documenting user requirements, and creating technical specifications.
Requirements:
  • Bachelor's degree in Computer Engineering or equivalent.
  • Minimum 2+ years working in a similar role, preferably with experience handling US clients and collaborating with various teams.
  • Excellent problem-solving, communication, and organizational skills.
  • Competence in computer systems and technologies, including database knowledge (SQL, Postgres) and familiarity with FIX Protocol.


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