Technical Support Specialist

1 week ago

Karachi, Sindh, Pakistan beBeeCustomerSupport Full time
Technical Support Specialist Role Overview

This is an exciting opportunity to join our team as a Technical Support Specialist.

We are seeking a skilled professional with strong technical abilities and excellent communication skills to provide top-notch support to our clients.

The ideal candidate will be able to analyze complex issues, troubleshoot problems, and deliver solutions in a timely manner.

About the Job

This role involves acting as a liaison between our company and clients, ensuring that our technical solutions meet their needs and objectives.

You will be responsible for welcoming new clients, facilitating seamless setup, and fostering strong client relationships.

  • Provide exceptional customer service and support via various channels (phone, email, chat, etc.)
  • Analyze and troubleshoot technical issues related to usability, API calls, imports, exports, campaign creation, among other things
  • Take part in the client onboarding process to ensure clients are set up correctly from a technical aspect
  • Closely work with the account management team to resolve technical issues facing their clients in a timely manner and recognize where you need to escalate to the level 2 team
Requirements

To succeed in this role, you will need:

  • Strong interpersonal skills with the ability to work effectively with diverse clients and team members
  • Exceptional problem-solving abilities with a focus on efficiency
  • Effective communication skills, both verbal and written, to engage with stakeholders at all levels
  • Proactive attitude with a commitment to learning and professional growth
  • Ability to prioritize tasks, take ownership, and deliver results in a fast-paced environment
  • Collaborative mindset with the capacity to work independently and within a team
  • Working knowledge of SQL, JavaScript, Databases, APIs, and HTML
  • Previous experience in technical support or integration roles, preferably in a client-facing capacity
  • Demonstrated history of successful client issue resolution
  • Graduation degree preferred in a relevant field such as Computer Science, or IT
  • Proficiency in English is a must
Benefits

We offer:

  • A collaborative, innovative, and fast-paced environment with remote global teams
  • Opportunities for continuous learning and professional development
  • Competitive salary and benefits package

We celebrate diversity and are committed to creating an inclusive environment for all team members.

  • Technical Support Specialist

    1 day ago

    Karachi, Sindh, Pakistan beBeeTechnical Full time 600,000 - 1,200,000

    Technical Support SpecialistAbout the Role:We seek an accomplished Technical Support Specialist to provide expert technical assistance and support to our staff, ensuring seamless operation of computer systems.Key Responsibilities:Offer comprehensive technical assistance and support to staff members on computer-related issues.Install, configure, and maintain...

  • Live Support Specialist

    2 days ago

    Karachi, Sindh, Pakistan Robust Support and Solutions Full time 500,000 - 600,000 per year

    Robust Support & Solutions is looking to hire "Live Support Specialist" for it's Karachi office.Office Location: PECHS, BLOCK 6Working Hours: 10 AM to 7PM CST (8PM to 5AM Pakistan time), 6 days a weekKey Responsibilities:As a Live Support Specialist, you will be responsible for managing key operational functions, including processing discounts and refunds,...

  • Technical Support Advisor

    2 days ago

    Karachi, Sindh, Pakistan beBeeSupport Full time 800,000 - 1,000,000

    Job OverviewOur company seeks an experienced Technical Support Specialist to join our team. In this role, you will play a key part in delivering exceptional customer service and technical support.Key ResponsibilitiesAs a Technical Support Specialist, your main responsibilities will include:Providing timely and effective technical support to clients via...

  • Senior Technical Support Specialist

    21 hours ago

    Karachi, Sindh, Pakistan beBeeTechnical Full time $98,765 - $123,456

    Job SummaryThe role of a technical solution specialist involves providing advanced support and troubleshooting expertise to clients. This position requires a strong analytical mindset, excellent communication skills, and the ability to work in a fast-paced environment.

  • Senior Technical Support Specialist

    2 days ago

    Karachi, Sindh, Pakistan beBeeHelpdesk Full time 960,000

    Job OpportunityThe IT Service Desk is accountable for delivering round-the-clock assistance to internal users and external clients. The IT Help desk Specialist will provide technical support to internal, external users and clients as required.Key ResponsibilitiesDeliver first-level support to all clients and internal users' inquiries, and resolve requests...

  • Technical Customer Support Specialist

    2 days ago

    Karachi, Sindh, Pakistan iTack Solutions Full time $40,000 - $80,000 per year

    iTack Solutions is hiring a Technical Customer Support Specialist to support our growing base of ERP clients. This role involves troubleshooting, resolving, and escalating technical and functional ERP issues while ensuring high-quality client support. The ideal candidate will have hands-on experience with ERP platforms, a strong understanding of SQL, and...

  • Technical Support Expert

    1 day ago

    Karachi, Sindh, Pakistan beBeeTechnical Full time 900,000 - 1,200,000

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to provide comprehensive technical support and assistance to our clients.Key Responsibilities:IT Operations: Administer, manage, and monitor desktops, laptops, printers, scanners, and other peripheral devices across the organization to ensure efficient performance...

  • Technical Support Engineer

    1 day ago

    Karachi, Sindh, Pakistan Badarenergy Full time

    Company DescriptionAt Badar Energy, we are dedicated to powering a sustainable future. As specialists in cutting-edge solar storage solutions, we provide high-performance batteries and energy storage equipment. Our products are designed to meet the growing demand for efficient, eco-friendly energy systems. Join us to be part of a team that is committed to...

  • Technical Specialist

    21 hours ago

    Karachi, Sindh, Pakistan beBeeTechnical Full time 20,000,000 - 25,000,000

    Technical Specialist - IT System AdministratorThe role of a technical specialist in information technology operations involves managing and maintaining the technology infrastructure and systems to ensure smooth operations and efficient delivery of IT services.This includes monitoring network performance, troubleshooting issues, and implementing security...

  • Technical Support Engineer

    5 days ago

    Karachi, Sindh, Pakistan Swyft Logic Private Limited Full time

    OverviewWe're looking for a Technical Support Specialist to join our team and support web applications built with ASP.NET, Web APIs, Microsoft SQL Server, and You'll also work with and Nuxt on the frontend. Availability during USA Central Time (9 AM – 6 PM CT) is required. We offer a competitive salary and a long-term opportunity with a collaborative,...