Help Desk Manager

2 days ago


Lahore, Punjab, Pakistan Digital Dost (Pvt.) Limited Full time
Job Overview

Digital Dost (Pvt.) Limited is seeking a highly motivated and experienced Customer Support Representative to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer service through various communication channels.

Key Responsibilities:

  1. Provide customer support through phone, email, and chat.
  2. Resolve customer inquiries and issues efficiently and professionally.
  3. Manage and maintain accurate records of customer interactions and transactions.
  4. Collaborate with team members to ensure seamless support and satisfaction.
Requirements
  • Strong written and verbal communication skills with a neutral accent.
  • Proven experience in a customer support role.
  • Supervisory experience, with the ability to lead and motivate a team.
  • Proficiency in Google Sheets and Microsoft Excel (advanced functions, data analysis, and reporting).


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